Hawaiian Airlines operates its flights from Terminal 8 at John F. Kennedy International Airport (JFK). Whether you’re flying from New York or Honolulu, the Hawaiian Airlines JFK Terminal ensures a smooth and comfortable journey for its passengers.
[terminal_support_card]Departing passengers will be greeted with convenient check-in options, including staffed counters and self-service kiosks. Arriving passengers at Terminal 8 will be guided through customs and immigration before retrieving their baggage from the Arrival Level.
Overview of Hawaiian Airlines Terminal at John F. Kennedy International Airport (JFK)
Here is a quick reference that summarises the essential information about Hawaiian Airlines at JFK Airport:
| Airport: | John F. Kennedy International Airport (JFK) |
| Airline: | Hawaiian Airlines |
| IATA Code: | HA |
| ICAO Code: | HAL |
| Terminal: | Terminal 8 |
| Contact Number: | (800) 367-5320 |
| Website: | https://www.hawaiianairlines.com/ |
| Facebook: | https://www.facebook.com/HawaiianAirlines/ |
| Twitter: | https://x.com/HawaiianAir |
| Instagram: | https://www.instagram.com/hawaiianairlines/ |
Which Terminal is Hawaiian Airlines at John F. Kennedy International Airport (JFK)?
Hawaiian Airlines handles both departure and arrival from Terminal 8 at John F. Kennedy International Airport (JFK).

Hawaiian Airlines Departures Terminal at JFK
Hawaiian Airlines flights depart from Terminal 8 at JFK. The check-in counter and baggage drop facility are located in Terminal 8’s departure hall. The departing passengers have to go through the following process:
- Check-in: To check in for a Hawaiian Airlines flight at JFK Airport, you must arrive at least 2 hours and 45 minutes before departure. The check-in counter closes 45 minutes before departure. A self-service check-in kiosk is available near the staffed check-in counter at Level 1 of Terminal 8.
- Baggage drop: The baggage drop facility is located adjacent to its check-in counter. The dedicated staff will take your baggage.
- Security: Security checkpoints are located at Level 2 of Terminal 8. There are no dedicated priority lanes for passengers.
- Boarding: Gates 12- 14 are designated for Hawaiian Airlines passengers. Their boarding begins 30-45 minutes before the scheduled departure.
Hawaiian Airlines Arrivals Terminal at JFK
Hawaiian Airlines flights arrive at Terminal 8 of JFK Airport. Upon arrival, passengers will proceed to:
- Baggage claim: Located in the arrivals hall, with monitors displaying flight number and the designated carousel.
- Priority baggage handling is available for First Class and Pualani Platinum/Gold members. After you receive the baggage, immediately inspect it for any damage or lost items.
- The Hawaiian Airlines Lost and Found desk is located next to the baggage claim. For lost items at the JFK Airport, call the Port Authority Police at +1 (718) 244-4225.
Know more about the airlines that operate at JFK Airport.
Services and Amenities Provided by Hawaiian Airlines at JFK Airport
Hawaiian Airlines provides modern amenities that enhance the travel experience. The passengers have access to many amenities, including check-in, priority boarding for premium passengers, and multilingual staff who assist passengers at every step.
| Full-service check-in counters | baggage assistance |
| Hawaiian Airlines lounges | Priority boarding |
| In-flight customer support | Ticketing counters |
| Complimentary Wi-Fi | Charging stations |
| TSA PreCheck | Accessible restrooms |
| Family/nursing rooms | Multilingual staff for passenger assistance and inquiries |
| ATMs, & Currency exchange | A variety of restaurants, cafes, and bars |
| Wheelchair Assistance | Smoking zones |
| Self-service kiosks | Flight information displays |
| Pet relief areas | Information Counters |
| Hawaiian Airlines Customer Service | Luggage carts (Smart Cart) |
| Automated vending machines | Airport dining options, cafes |
| Retail shops | Quiet seating areas |
Hawaiian Airlines Lounge at JFK Airport
Hawaiian Airlines does not operate its lounge at JFK but provides access to partner lounges. Hawaiian Airlines passengers can access one of the following lounges at John F. Kennedy International Airport (JFK):
- Greenwich Lounge.
- Chelsea Lounge and Soho Lounge
Read this comprehensive guide to learn about all the lounges available at JFK Airport.
Pet Travel & Special Assistance Provided by Hawaiian Airlines at JFK Airport
Hawaiian Airlines permits pet travel for cats and dogs in the cabin, as checked baggage, and as cargo. To know more about pet travel, refer to the Hawaiian Airlines pet travel policy:
Hawaiian Airlines offers dedicated special service assistance at JFK. It includes:
- Pet Relief Areas: The indoor pet facility is located post-security near Gate 12. The outdoor pet relief centre is located outside the arrival halls at JFK Terminal 1.
- Wheelchair Access: A Free wheelchair is available from the curbside to the boarding gate, through security, and to baggage claim upon arrival. You must request the wheelchair up to 48 hours before departure.
- Visual and Hearing Impairment: Priority boarding and disembarkation, plus assistance with check-in, security, and baggage handling, would be provided.
- Medical Service: JFK Terminal 8 has a one-of-a-kind first-aid station for emergencies. In addition, medical equipment is permitted with prior approval.
Transportation Options for Hawaiian Airlines Passengers at JFK
From the terminal. Passengers can access AirTrain, rideshares (Uber/Lyft), MTA buses, or hotel/rental car shuttles.
To get the detailed information on the JFK Transportation guide, refer to this guide.
Map of Hawaiian Airlines Terminal at John F. Kennedy International Airport (JFK)
The terminal features an organised layout, which is easily accessible through the interactive map given below, and helps passengers with the layout:
[terminal_support_card]Whether you’re departing for Hawaii or arriving with Hawaiian Airlines, Terminal 8 at JFK Airport delivers exceptional convenience, featuring efficient check-in, roomy waiting areas, and attentive customer service. Knowing what to expect at the terminal ensures an efficient travel experience, ensuring a memorable journey from JFK Airport.
FAQs
Hawaiian Airlines operates out of Terminal 8 at John F. Kennedy International Airport (JFK) for both arrivals and departures.
Hawaiian Airlines does not operate its own lounge at JFK but offers access to partner lounges, including the Greenwich Lounge, Chelsea Lounge, and Soho Lounge.
The Lost and Found desk is located next to the baggage claim area in Terminal 8. For airport-wide lost items, passengers can contact the Port Authority Police at +1 (718) 244-4225.
You can reach Hawaiian Airlines customer service at +1 (800) 367-5320 or visit their official website at hawaiianairlines.com.