Frontier Airlines operates out of Terminal 5 at Chicago O’Hare International Airport (ORD). For both departures and arrivals, the airline utilises the same terminal. For these procedures to be conducted regularly, this complex features numerous facilities. Of these, Terminal 5 is particularly known for the US Customs and Border Protection services.
Besides, this complex also houses a Concourse M for better navigation. This concourse building has 35 gates to ensure smooth aircraft movement. Notably, 3 of these gates have a capacity to accommodate the largest commercial plane, Airbus A380.

Overview of Frontier Airlines at Chicago O’Hare International Airport (ORD)
Before flying with Frontier Airlines through ORD Airport, a flyer should have an overview of the airport as well as the airline.
| Airport: | Chicago O’Hare International Airport |
| IATA Code: | ORD |
| Airline: | Frontier Airlines |
| IATA/ICAO Codes: | F9/FFT |
| Terminal: | Terminal 5 |
| Phone Number: | +1 800-832-6352 |
| Address: | 10000 W O'Hare Ave, Chicago, IL 60666, United States |
| Website: | https://www.flyfrontier.com/ |
| Twitter: | https://x.com/FlyFrontier |
| Facebook: | https://www.facebook.com/flyfrontier |
| Instagram: | https://www.instagram.com/flyfrontier/ |
| YouTube: | https://www.youtube.com/@flyfrontiervideos |
Which Terminal is Frontier Airlines at Chicago O’Hare International Airport (ORD)?

To fly to both domestic and international destinations, Frontier Airlines makes use of Terminal 5 of Chicago O’Hare International Airport. Additionally, all the dedicated procedures before taking off and after landing are also conducted in the same complex.
Frontier Airlines Departures Terminal at ORD
All departures of Frontier Airlines take place from Terminal 5 of ORD Airport, Chicago. Before these takeoffs, a few mandatory procedures are conducted at this complex. The Ticketing Level of this terminal is dedicated to these pre-flight processes.
- Frontier Airlines flyers check in at the Ticketing Level of Terminal 5.
- There are multiple options for the same, including:
- Online
- Mobile app
- Self-service kiosks
- Exclusive counters
- After the same, flyers can drop bags at the assigned counters.
- Make sure to submit bags at least 60 minutes before scheduled departures.
- Then, they can proceed to screening procedures at Security Checkpoint 10.
- Also, they can utilise dedicated lanes for TSA PreCheck.
- The standard lanes are open 24 hours a day.
- However, PreCheck lanes are available only from 03:45 A.M. to 08:30 P.M.
- On average, wait times at ORD Airport is under 15 minutes, extending to 45 minutes in peak hours.
- At last, board flights through dedicated gates located in Concourse M.
- Approximately, there are 35 gates in this concourse.
Frontier Airlines Arrivals Terminal at ORD
Through Terminal 5 of O’Hare Airport, Frontier Airlines arrives on a seasonal/regular basis. To handle these flights, the Baggage Level houses all the necessary facilities.
- After landing, travelers are directed to the US Customs and Border Protection (CBP).
- To speed up the clearance process, pre-approved flyers can use:
- Global Entry
- Mobile Passport Control (MPC)
- Once cleared, they can proceed to the assigned baggage claim at ORD Airport.
- These carousels are numbered from 1 to 9.
- Use digital screens to know the dedicated belt.
Amenities Available for Frontiers Passengers at ORD Airport
For regional as well as foreign passengers, numerous services are offered at Chicago O’Hare Airport. To access them, they have to approach Terminal 5. At both levels, these amenities are available.
| Travelers aid | Seaway Bank |
| Animal relief areas | Power station |
| Airport Transit System | ATMs and Foreign currency exchange |
| Emergency provision counters | Free Wi-Fi |
| Mothers Room | Lactation pods |
| Lost and Found assistance | Flight information display screens |
| Baby diaper vending machines | Specific USO amenities |
| Restaurants with kids meals | Business centers |
| Interfaith chapel | All gender toilets |
| Convection space | Passenger paging |
| Yoga room | Hub 51 |
| Accessibility services | McDonald’s |
| Tortas Frontera by Rick Bayless Restaurant | Farmers Fridge |
Lounges for Frontier Airlines Passengers at ORD Airport
Frontier Airlines does not have a dedicated lounge at Chicago O’Hare International Airport. From the lounges of other airlines operating at ORD Airport, the Swissport and Wingtips Lounges are accessible.
Swissport Lounge:
- Location: Gate M18, Terminal 5
- Accessibility requirements:
- Must have Priority Pass
- Eligible lounge membership/partner access
Wingtips Lounge:
- Location: Gate M19, Terminal 5
- Access for:
- Skyteam Elite Plus holders
- Flying with one of the partner airlines of Frontier
Special Assistance for Frontier Passengers at ORD Airport
For travelers with medical needs, disabilities, and mobility limitations, a range of special assistance services is available at O’Hare Airport.
- Wheelchairs (manual and electric)
- Scooters, walkers, crutches
- Assistance for cognitive or developmental disabilities
- Trained service dogs allowed on board (at no extra cost)
- Portable oxygen concentrators
- CPAP machines, ventilators
- Boarding and onboard assistance
Transportation Options for Frontier Passengers at ORD Airport
To make navigation simpler, numerous ground transit modes at ORD Airport can be used:
- Chicago ‘L’ Blue Line (direct downtown access)
- Metra Commuter Rail (via nearby stations)
- CTA City Buses
- Pace Suburban Buses
- Airport Shuttle Services
- Regional and Intercity Buses
- Taxi services (curbside pickup)
- Ride-sharing (Uber, Lyft)
- Limousine and Executive Cars
- Hotel Shuttle Services
- Car Rental facilities
- Kiss & Fly (drop-off zone)
- Economy and Hourly parking
Map of Frontier Airlines Terminal at Chicago O’Hare International Airport (ORD)
To understand the layout of Terminal 5 of Chicago O’Hare International Airport, a map can be used. It locates all the essential facilities here. Additionally, it also shows directions to reach these amenities.
To conclude, Terminal 5 of ORD Airport handles all arriving and departing flights of Frontier Airlines. For the same reason, it houses multiple advanced facilities. Besides, with its well-structured layout, a huge amount of traffic is managed with ease.
Frequently Asked Questions
What terminal is Frontier Airlines at Chicago O’Hare International Airport (ORD)?
At ORD, Frontier Airlines arrives and departs through Terminal 5.
Where can Frontier passengers park their vehicles at ORD Airport?
For Frontier Airlines passengers, the nearest parking lot at ORD is located adjacent to Terminal 5. Here, both Garage and Lot D offer such services.
Is there any luggage transporting facility at Chicago O’Hare Airport?
Yes, luggage porters, available in the baggage claim area at Terminal 5, can be used to transport bags from one location to another at ORD Airport.
Is there any global restaurant for Frontier Airlines flyers at Chicago O'Hare Airport?
McDonald’s is housed in the baggage claim area of Terminal 5, O’Hare Airport. Also, it features kids’ meals.
Where are lactation pods at ORD Airport Terminal 5?
Near Gates M20, M32, and M37 of Terminal 5, 3 lactation pods are available.
Can I contact the staff at the Frontier Airlines Terminal at ORD Airport?
By dialing +1 800-832-6352, one can contact the staff at dedicated counters in Terminal 5 of this airport in Chicago.